Background/IRC Summary: From March 2022 – March 2023, the International Rescue Committee launched and implemented a first-of-its-kind service model for the resettlement of 556 Afghan Humanitarian Parolees (AHPs) who arrived through Operation Allies Welcome. With a comprehensive and personalized digital case management model, the Virtual Afghan Placement and Assistance (VAPA) program provided direct, digital case management for the successful resettlement of these new arrivals. Building off this award-winning program, the IRC now implements the Virtual Reception & Placement (VR&P) program for Special Immigrant Visa (SIV) holders, the Virtual Resettlement Line for humanitarian parolees, and the Welcome Corps Support Line for private sponsor groups welcoming newcomers.
Using the model developed during VAPA and further advanced for the current iteration of the VR&P program, the International Rescue Committee (IRC) aims to meet the high-reaching goal of receiving and resettling up to 10,000 individuals in FY24 from the Western Hemisphere and Operation Enduring Welcome platforms.
Job Overview/Summary
The remote and pioneering nature of this project requires a Product Specialist to develop applications, maintain API connections, build and maintain CRM technology, implement data protection recommendations, and create new functionality nested within the Signpost technology team. Signpost, a rapidly scaling community-led information service that uses technology to support clients in times of crisis, has built a case management system in Zendesk that will equip VR&P case staff with digital tools, channels and social media.
The Product Specialist is a technology generalist who will govern, and implement VR&P and products, including Zendesk Support, Zendesk Guide, PowerBI, Azure, and Transifex. The Specialist will talk with project staff and translate their needs to new features, policies, and guidance. They will work directly with project leadership to design and implement the project's technology requirements on a quick timeline. This position requires deep technical problem-solving skills, excellent interpersonal skills, a high level of independence, an interest in the use of technology for emergency response, and the ability to work well in a multicultural, dynamic environment.
The Major Responsibilities
to the appropriate support
re-purposeable tech
Job Requirements
Work / Educational Experience:
Required Skills And Competencies
Preferred Experience & Skills
Working Environment
Compensation
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.